Refund Policy

​

At Aella Valentina Beauty, your satisfaction is our top priority. We want you to love our skincare and beauty products as much as we do. If, for any reason, you are not completely satisfied with your purchase, we offer a transparent and hassle-free refund policy to ensure your peace of mind.

​

Returns and Refunds:

1. Eligibility: To be eligible for a refund, you must contact us within 14 days of receiving your order. After this period, we may not be able to process your return.

2. Contact Us: To initiate a return, please contact our customer support team at support@aellavalentina.com. Provide your order number and a brief description of the issue as well as a photo of the product you received.

3. Return Condition: Returned products must be unused, in their original packaging, and in the same condition as when you received them. We reserve the right to deny a refund if the returned item does not meet these criteria.

4. Return Shipping: Customers are responsible for the cost of return shipping unless the product arrived damaged or was sent in error. We recommend using a trackable shipping method to ensure your return is received. We are not responsible for return items being lost or stolen in transit. 

5. Refund Process: Once we receive your return and inspect the product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days, or a replacement product will be sent to you in exchange, or we will issue a store credit depending on the case scenario of the return. 

6. Partial Refunds: In some cases, a partial refund may be granted for products that show signs of use, damage, or are not in their original condition.

​

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately with photos of the damaged item and its packaging. We will promptly arrange for a replacement or issue a full refund.

​

Refund Exceptions:

Please note that certain items may not be eligible for a refund due to hygiene and safety reasons. These items include opened or used cosmetics, skincare items, and any products marked as non-returnable.

​

Questions and Assistance:

If you have any questions or need assistance with your return or refund, please don't hesitate to reach out to our customer support team at support@aellavalentina.com. We are here to help and ensure your satisfaction with our products and services.

​

Thank you for choosing Aella Valentina Beauty. We value your trust and are committed to providing you with a positive shopping experience.